ASGL Service Status - Notice history

All systems operational

This is the status page for our Telephone Answering Service / Contact Centre brands

Contact Centre - Operational

100% - uptime
May 2025 · 100.0%Jun · 99.75%Jul · 100.0%
May 2025
Jun 2025
Jul 2025

Messaging Platform - Operational

100% - uptime
May 2025 · 100.0%Jun · 99.15%Jul · 100.0%
May 2025
Jun 2025
Jul 2025

Notice history

Jul 2025

No notices reported this month

Jun 2025

Loss of messaging platform
  • Postmortem
    Postmortem

    The following is the RCA from Microsoft regarding this issue:

     

    What happened:

    Between June 5, 2025, 18:15 UTC and June 6, 2025, 01:29:14 UTC, the SQL Managed Instance pearlsqlmi experienced intermittent unavailability and connectivity issues.

     

    Cause:

    This was caused by multiple failovers triggered by a rare race condition during the rotation of the encryption protector on databases that contain memory-optimized tables.

     

    Mitigation

    Once the root cause was identified, we implemented manual mitigation steps to restore stability. Monitoring and alerting systems remain active to detect any recurrence.

    This issue is highly unlikely to reoccur and is only triggered during encryption protector changes.

     

    Next steps

    Product team is currently validating a permanent fix, which will be included in an upcoming release.

    In the meantime, we recommend avoiding encryption protector changes during peak usage hours to minimize potential impact, since during that period you have a slightly higher chance of this particular race condition happening.

  • Resolved
    Resolved
    Microsoft have rectified the issue and service is now resumed.
  • Investigating
    Investigating
    Our Azure Database is currently offline and we're escalating with Microsoft. We're able to answer calls, but we currently do not have access to our complete messaging platform.

May 2025

No notices reported this month

May 2025 to Jul 2025

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